Good to know
Mattress shopping questions, answered
Clear guidance about availability, fulfillment, financing, policies, and getting help before or after an order.
Is every mattress shown online physically in stock?
Not always. Online availability may include showroom, warehouse, or supplier availability. We confirm the selected model and size before scheduling fulfillment.
How does nationwide shipping work?
Free Nationwide Delivery is available on eligible mattress orders. Timing varies by brand, model, size, and destination.
Can I pick up my order at a showroom?
Pickup may be available for eligible products after the team confirms the item and location. Wait for confirmation before traveling to the store.
How long will my order take?
Timing varies by brand, model, size, and destination. Check the estimate on the product page when available, or call for the most current guidance.
How do returns and exchanges work?
Terms can vary by product, condition, manufacturer program, and purchase channel. Review the written refund policy and any product-specific terms before purchasing.
What warranty comes with my mattress?
Warranty coverage is provided under the applicable manufacturer terms and varies by model. Ask us for the written coverage and claim process before purchase.
Is financing available?
Financing options may be available to qualified applicants. Approval, rates, fees, payment amounts, and terms are determined by the financing provider.
Do you provide setup or old mattress removal?
Availability and cost vary by order and destination. Contact the team before checkout if either service is important to your purchase.
When is payment captured for an online order?
Your payment method is authorized at checkout. We confirm product availability before capturing payment; if the order cannot be confirmed, the authorization is canceled instead.
Can I cancel an order?
Contact us as quickly as possible. Whether an order can be changed or canceled depends on its fulfillment status and the applicable written policy.
How can I confirm a model is available to try?
Call Campbell Lane at (270) 495-1603 or Russellville Road at (270) 842-3888 before visiting.
Still have a question?
Our local team can help with a product, order, or showroom visit.
Contact Discount Mattress